Shipping & Returns

Shipping Time
When placing an order, please allow 3-5 business days for processing time and 6-10 business days for shipping on domestic orders, and 6-20 days shipping time for international orders. Shipping times can vary dependent upon location for both domestic and international orders.

Shipping Price Policy
We don't up-charge you for shipping, which means that you pay the fees established by UPS and/or the US Postal Service and not more. Charges based on the weight of package and your location as determined by the carrier.

Damages/Breakages/Missing Parts
Damages, Breakages, or missing items from your order must be reported within 10 days of receipt of your shipment to receive a replacement pieces. Failure to report within the 10 days will result in no replacements being sent.

If you are not satisfied with the products you have ordered for any reason, you may report a return within 10 days of receipt of your shipment. Any products returned without authorization will not be accepted. We are unable to accept returns on any used products. If there is an error or flaw with a product you ordered, we will pay the freight associated with the return; however, if there is nothing wrong with the product, the cost of shipping is the responsibility of the ordering party.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you have a question about which products can or cannot be returned, please give us a call - 503.653.8266.

You can expect to receive a refund within four weeks (28 days) of giving your package to the return shipper.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. All weights will be rounded up to the next full pound.

International Customers

We offer UPS Ground and USPS Mail for international orders.  Any taxes and duties charged on incoming packages are the responsibility of the receiver.